Bombay Stock Exchange Limited (BSE) which was founded in 1875 with six brokers has now grown into a giant institution with over 874 registered Broker-Members spread over 380 cities across the country. Today, BSE's Wide Area Network (WAN) connecting over 8000 BSE Online Trading (BOLT) System Trader Work Stations (TWS) is one of the largest of its kind in the country.

With a view to provide efficient and integrated services to the investing public through the members and their associates in the operations pertaining to the Exchange, Bombay Stock Exchange Limited (BSE) has set up a unique Member Services and Development to attend to the problems of the Broker-Members.

Member Services and Development Department is the single point interface for interacting with the Exchange Administration to address to Members' issues. The Department takes care of various problems and constraints faced by the Members in various products such as Cash, Derivatives, Internet Trading, and Processes such as Trading, Technology, Clearing and Settlement, Surveillance and Inspection, Membership, Training, Corporate Information, et al.

Member Services and Development has put in place the concept of 'Relationship Managers' whereby an Officer is responsible for providing comprehensive services to a group/ set of Members alloted to him/her. The Relationship Managers maintain a comprehensive database on the members and their associates.

A distinct feature of the functioning of the Relationship Manager is attending to the diverse problems of the Members at one stop by co-ordinating with various departments thus saving valuable time and energy for the Members. This synergetic effort will benefit both the Exchange and its members in consolidating the business and exploiting the opportunities.

Systems HELP DESK undertakes any system related issues concerning trading on BOLT, DTSS, BSE webx Systems, etc. that are available through different Data Networks, viz. Managed Leased Data Network (MLDN) and Wide Area Network (WAN) through VSAT connectivity spread across the length and breadth of the country.

• To have closer interaction with the Members to understand their problems and suggest solutions
  The members are free to share with their respective Relationship Managers, the problems that they are facing while trading on BSE. The problems may relate to trading systems of BSE such as BOLT for Cash Segment, DTSS for Derivatives Segment, BSE webx - Internet Trading System, Clearing & Settlement on BSE, Inspection & Surveillance, Corporate Information, et al.
  
  
• To assist Members through Training, Publications, Presentations to their Clients/ Sub-brokers/ Investors
  With the advent of new products and systems in the Indian capital markets, there is a definite need to create awareness about them among the various market participants including the members and their associates (sub-brokers, remisiers, etc.)
  
  The Relationship Managers would provide necessary assistance to their set of members in conducting specialised training programmes on various products / segments of BSE for their staff and associates. The members are constantly informed of the status of their issues registered with the Department. The Relationship Managers also appraise their members about the changes in operational procedures or any new developments in the Exchange.

• To expeditiously handle all issues/queries pertaining to Regional Stock Exchanges (RSEs).
  Regional Stock Exchanges (RSEs) in the country have acquired membership of BSE through the subsidiary route. Realising the business potential that these RSEs bring with them, a set of Relationship Managers have been deputed for handling the accounts of subsidiary companies of RSEs and provide them all assistance.
  
  
• To be a Single Window to attend to all queries of Broker-Members and provide quick response. by coordinating with other internal Departments.
  The Relationship Managers carry out constant follow-up on the queries escalated to other internal departments of the Exchange for expeditious resolution of the issues.
  
  
• Suggestions are also invited from members on the existing operational procedures
  Periodic discussions are held with the members and suggestions are solicited on the various issues regarding operational procedures. If felt viable and acceptable, the Department strives to implement the member's suggestions/ recommendations that would benefit other market intermediaries.